When making a reservation, it is necessary to enter the client’s data such as name, passport number, travel date and any other information required by the reservation system. For this reason, the reservation is personal and cannot be changed or transferred.

The date cannot be changed. A reservation is personal and for a specific date. The spaces reserved are not transferable or modifiable and a reservation made for a specific date cannot be transferred to another person under any circumstances. It is then lost. That is why it is not possible to change the date once the reservation has been made.

If the document is renewed between the date of the reservation and the date of the Trek, the hiker undertakes to provide us with a copy of the old document at least 48 hours before the Trek and to present it at the entrance of the Trek with the new document. Otherwise, access may be denied by the authorities responsible for the archaeological site.

In the event of loss or theft of the document shortly before the Trek, the hiker undertakes to provide us with an official declaration of loss or theft, as well as the details of his new document, at least 72 hours before the Trek. Otherwise, access may be denied by the authorities responsible for the archaeological site.

At Uno Traveler Peru, we have designed each Itinerary with a lot of passion and they are planned with great care; however, for operational reasons or due to weather conditions, it may be necessary to change the order of activities in the itinerary or the specified route. Although such cases are rare, in general the itinerary should only be taken as a basic reference.

If the traveller wishes to cancel his order, for any reason, he must do so by means of a written notification through digital channels, emails and others. Orders will be processed immediately and with the following penalties.

• If a cancellation request is requested 30 to 60 days in advance, your refund will be 80% and the remaining 20% will be the penalty to cover administrative and banking costs.

• If a cancellation request is requested from 29 to 10 days in advance, your refund will be 50%, i.e. with a penalty of 50% of the total.

• No refund will be made if the cancellation request is received less than 9 days before the start date of the hike, in case of no-show of the hiker(s), or in case of cancellation during the trip.

• Some services may be interrupted or cancelled at the last minute for natural reasons (such as bad weather, landslides or others) or man-made reasons (such as strikes or others) beyond our control or that of our suppliers. In this case, no refund will be made. However, our Agency will try to satisfy the Client in the best way possible.

• In the event of a reservation with no actual availability of spaces, the refund will be the full amount paid, without any charges.

Uno Traveler Peru guarantees to provide vehicles according to the tourist activity, professional bilingual guides with extensive knowledge of the local context and trained in first aid. Camping equipment implemented with the items detailed in the inclusions of each tour. Food is prepared with special care by an expert cook in adventure and high mountains, who follows dietary recommendations or as requested by the hiker. Some expenses that are not detailed in the illusions of a program must be assumed by the travelers, such as hotel extras (washing and ironing of clothes, alcoholic beverages, telephone calls, etc.), excess baggage costs, airport taxes, visa costs, etc.

Uno Traveler Peru is not responsible for delays, inconveniences and/or expenses of any kind resulting in whole or in part from causes beyond the control of the company, nor for losses or additional expenses due to delays, illness, bad weather, strikes, riots or other similar circumstances.